1. Purpose and Scope
Pursuant to the Law on the Protection of Personal Data No. 6698 ('PDPL'), headquartered in Büyükdere Cad No: 129/1 Esentepe / Şişli / Istanbul, with central registration system number 0600002681400074, your personal information/data may be processed by us in the capacity of data controller by KUVEYT TÜRK KATILIM BANKASI A.Ş. within the framework described in the PDPL, may be declared to third parties where permitted by the legislation.
The details of the subject and your rights are summarized below for informational purposes.
2. The Legal Reason and Purpose for Personal Data Processing
Your personal data is processed by our Company for the following purposes and legal reasons. The following Personal Data Category contents are generally as follows:
- Identity: Name, surname, T.C. identification number, tax identification number
- Contact Information: Contact information such as address, e-mail, registered e-mail address, mobile phone number, as well as communication records within the scope of telephone calls
- Auditory Recordings: Auditory data of the customer, especially call center voice recordings
| Personal Data Category | Purposes of Processing | Reason for Compliance with Law |
|---|---|---|
| Communication, Identity | Ensuring the follow-up of service quality by recording and examining the notifications such as requests, suggestions, satisfaction, complaints and objections that you have submitted to our Call Center and responding to them when necessary |
It is mandatory for the data controller to fulfill its obligation, data processing is mandatory for the establishment, exercise or protection of a right |
| Communication, Identity, Audio Recordings | Identifying and confirming your identity and contact information, ensuring transaction security |
It is mandatory for the data controller to fulfill its obligation |
| Identity, Communication, Audio Recordings | Carrying out activities to meet the expectations of our customers and improve our services |
Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and liberty of the respective person |
3. Transfer of Personal Data
Your personal data may be transferred to the parties mentioned below for the following purposes and legal reasons.
| Persons or Institutions to Which Your Personal Data is Transferred |
Transfer Purposes |
|---|---|
| To institutions and organizations authorized by law to receive information, administrative authorities and legal authorities | To carry out regulatory and supervisory activities, to handle complaints and legal processes |
| To the companies and suppliers from which we receive call center services | Providing the products and services you have requested and sending commercial electronic messages, To receive support from our suppliers, including those who provide infrastructure and IT services in relation to the products and services we offer, to carry out financial and accounting affairs, to manage relations with our business partners and suppliers |
| If you give instructions to our company, the Domestic and/or foreign real persons or legal entities of private law that you specify in your instructions | To fulfill your instructions |
| With our main partnership or subsidiaries | To fulfill legal obligations if necessary for the examination of your call center request |
4. The Method of Collecting Personal Data
Your personal data may be obtained by automatic and non-automatic methods, especially through the calls you make with our call center by applying to our Company.
5. Your Rights
You have the rights to learn whether your personal data is processed, to request information about it if your personal data has been processed, to learn the purpose of processing your personal data and whether they are used in accordance with the purpose, to learn the third parties, at home or abroad, to whom your personal data is transferred, to request correction of your personal data in case of incomplete or incorrect processing, to request the deletion or destruction of your personal data within
the conditions stipulated in Article 7 of Personal Data Protection Law No. 6698, to request information to be given to the third parties to whom it has been transferred in case your personal data is deleted or destroyed for the above reasons, to object to the emergence of a result against you by analyzing your processed personal data exclusively through automated systems, and to request the compensation of your damage in case you suffer damage due to the unlawful processing of your personal data, by applying our Bank. While exercising your abovementioned rights, if the transaction requires an additional cost, a fee will be charged in accordance with the relevant legislation. You can exercise these rights through the following communication channels in accordance with the relevant Article 11 of the Law No. 6698;
Call Center : 444 0 123 / 0850 251 0 123
E-Mail : kvkk@kuveytturk.com.tr
KUVEYT TÜRK KATILIM BANKASI A.Ş. | Büyükdere Street No: 129/1 Esentepe / Şişli / Istanbul.
Mersis No: 0600002681400074 | kuveytturk@hs03.kep.tr | www.kuveytturk.com.tr | Tel: 444 0 123
Activity: Any Activity Allowed Under Banking Law 5411.
MSTS.0481.01