Our Quality Service Indicators

Our Quality Service Indicators

A call center that complies with the "customer contact centers management system" standard!

ISO 18295:2017 Customer Contact Centers Standard

It has been certified that our Call Center has established a quality management system in accordance with the "Customer Contact Centers Management" standard, with the "ISO 18295:2017 Customer Contact Centers Standard" as a result of the audits and evaluations made by the international evaluation and certification organization Kiwa Meyer.

Audio Analysis

All conversations taking place in the call center are analyzed with the Speech Analytics program.