Security Considerations


Below, you can find security considerations for a safer Internet banking experience.

What to Know About Using the Internet Branch

  • In case of unexpected or unannounced transactions, you must call Kuveyt Türk Customer Contact Center (444 0 123) to find out about the process and ensure the security of your account.
  • When logging in to Kuveyt Türk Internet Branch, you should make sure that nobody watches you.
  • Once finished using Kuveyt Türk Internet Branch, you must end your transaction using the "Log Out" button.
  • Pursuant to Article 11 of the Regulation on Information Systems and Electronic Banking Services of Banks published by the BRSA on 15.03.2020, banks are obliged to keep records of their customers' activities. For this reason, Kuveyt Türk Katılım Bankası A.Ş. keeps a record of your transactions.

Online Safety Basics

  • Never do your Internet Banking transactions from public computers, as they may have software that stores your username and password.
  • Do not use links to web pages provided via e-mail or any other medium, and do not log in to Kuveyt Türk Internet Branch via redirection from other pages.
  • Always finalize your transactions using the "Secure Log-Out" button to log out of the Kuveyt Türk Internet Branch.
  • Kuveyt Türk Participation Bank does not request that you install any certification on your mobile phone or computer. So, if a third party claiming to be Kuveyt Türk Participation Bank requests you to install anything on your device, they might be trying to infiltrate your mobile phone or computer. Never download or install anything, and do not enter any information on screens on such web pages.
  • When you log in to Kuveyt Türk Internet Branch, the "Failed Entries" screen opens if someone tries to log in to your account but fails. See if third parties are trying to use your account by checking the failed login attempts here.
  • You can access the "Successful Entries" screen under the "Security" menu for the date and time of your most recent visits. By checking this information, you can see whether third parties have successfully accessed and used your accounts after you.

Considerations for Secure Personal Computer Use

  • Always use antivirus software and a personal firewall on your own computer.
  • Keep your operating system up-to-date and install the latest security patches.
  • It is recommended that Windows 10 and higher operating systems be used for Microsoft-based systems.
  • Download software or applications only from trusted sources. Scan the downloaded program first with an antivirus program before installing it.
  • Software and games purchased from people who sell pirated programs might pose a risk to you. Images of cracked software or games may contain malware (Trojans, viruses, worms, etc.).

Considerations for Password Security

  • Do not save your password on your computer or browser.
  • Use the "Virtual Keyboard" feature provided by Kuveyt Türk Internet Branch to type your password. As this keyboard allows you to use your mouse to type your password, you can protect your entry information from various malware, such as keyloggers.
  • Change your passwords frequently. Once you log into Kuveyt Türk Mobile or Kuveyt Türk Internet Branch via your password, our bank records all transactions you make.
  • Your passwords must fulfill the following criteria:
    • It should not consist of consecutive, repeating, or easily guessable numbers (such as 123456 and 111111),
    • Your password should consist of only numbers and six (6) digits,
    • It should not contain easily guessable numbers such as Turkish ID number, customer or phone number, and date of birth,
    • Your new password must be different from the last three (3) combinations you used.

Become a Kuveyt Türk member now and enjoy the comfort of safe and fast transactions!