Customer sends the notification via Call Center, Social Network, Customer Complaint Websites, Kuveyt Türk Official Website, Private Banking Website, Your Bank Website, Google Play and saleplus.com.tr
The customer is informed by an an e-mail about the receipt of the request by the bank.
The customer’s request is recorded for evaluation process.
The customer’s request is investigated.
Branches and the HQ units are contacted for the resolution of the customer’s request.
The response for the customer’s request is prepared.
The customer is informed about the solution of the request via his/her preferred communication channe
Request is closed.
Notification is sent.
You may share your opinions and suggestions with us so that we offer you better service.