Complaints Resolution Process

Customer sends the notification via Call Center, Social Network, Customer Complaint Websites, Kuveyt Türk Official Website, Private Banking Website, Your Bank Website, Google Play and saleplus.com.tr

1

The customer is informed by
an an e-mail about the receipt of
the request by the bank.

2

The customer’s request is
recorded for
evaluation process.

3

The customer’s request is
investigated.

 
4

Branches and the HQ units are
contacted for the resolution of
the customer’s request.

5

The response for
the customer’s request is
prepared.

6

The customer is informed about
the solution of the request via
his/her preferred communication channe

 
7

Request is closed.

Notification is sent.

 

Contact Us

You may share your opinions and suggestions with us so that we offer you better service.

Learn More