Kuveyt Türk continues to win global recognition with its innovative projects in artificial intelligence, infrastructure, and process development. In line with the bank’s technology and digital transformation vision, its AI and automation-based projects—Divit, Palmi GenAI, and SmartMail—were awarded in three separate categories at the Technology Excellence Awards organized by the internationally renowned Brandon Hall Group. This achievement demonstrates that Kuveyt Türk’s efforts focused on digital transformation and technological excellence are also appreciated on the international stage.
Silver Award for Divit Project in AI for Business Impact
Kuveyt Türk’s AI-powered document management system, Divit, received a Silver Award in the category “Best Advance in AI for Business Impact.” Divit stands out as a critical banking solution that strengthens document management by consolidating data and documents received from branches and digital channels into a single platform. Thanks to its intelligent classification and automation capabilities, it is expected to enhance efficiency, security, and channel consistency in processes, while significantly reducing operational workload upon implementation.
Bronze Award for Palmi GenAI in Generative AI
Palmi GenAI, developed specifically for Kuveyt Türk employees, was awarded Bronze in the category “Best Advance in Generative AI for Business Impact.” Positioned as a generative AI-based employee assistant, Palmi GenAI facilitates quick and accurate access to information on a wide range of topics—particularly banking products and services—helping employees deliver better customer service. Through AI agents, employees can quickly access information related to human resources, administrative services, and IT system errors; complete leave processes via a dialogue-based system; query information about colleagues; and instantly access branch performance indicators. Palmi GenAI stands out as an innovative digital coworker that enhances employee experience and increases operational efficiency.
Bronze Award for SmartMail Project in Business Process Automation
Kuveyt Türk’s SmartMail project, designed to optimize email management, received a Bronze Award in the category “Best Advance in Business Automation.” SmartMail offers a system that classifies incoming customer emails using AI-supported analysis methods and processes requests in an integrated manner with robotic process automation to deliver fast and accurate solutions. With the implementation of the system, it is expected that customer requests will be managed more effectively and that time and resource savings will be achieved in operational processes.
Technology Excellence Journey Continues
The awards received demonstrate that Kuveyt Türk’s innovative initiatives in artificial intelligence, generative AI, and automation create value at international standards through the collective efforts of different teams. By maintaining its focus on technological excellence, Kuveyt Türk continues to invest decisively in enhancing both employee and customer experience.
About Kuveyt Türk
Kuveyt Türk was established in 1989. Bringing its distinguished financial products and services together effectively with savers and investors, Kuveyt Türk maintains its leading position in the sector through its customer-focused approach, technology and innovation initiatives, and steps taken toward digital transformation. As the first participation finance institution to enter the field of gold banking, Kuveyt Türk has also executed the first sustainable sukuk transaction both globally and in Türkiye. Having been awarded Türkiye’s Best Employer for six consecutive years, Kuveyt Türk was also ranked first as Europe’s Best Employer in 2021. As of today, Kuveyt Türk serves its customers through 453 branches across Türkiye and digital channels. Under the Kuveyt Türk Financial Group, headquartered by Kuveyt Türk, are Neova Katılım Sigorta, Architecht, Kuveyt Türk Portföy, Kuveyt Türk Yatırım, Körfez GYO, Katılım Emeklilik, Sağlam Payment and Electronic Money Services, KT Sağlam Gayrimenkul, and KT Bank AG in Germany. In addition to its operational activities, Kuveyt Türk carries out significant social responsibility projects by prioritizing social values and preserving cultural assets. In line with its “We grow with our values” approach, it has undertaken numerous restoration projects, supported humanitarian aid campaigns, and produced lasting works such as books and documentaries.