Card Expense Appeal

It wasn’t me!

In cases where a transaction has not been performed by yourself or a person whom you authorized, you can file an appeal after canceling your card through our call center.

That’s not something I bought!

In cases where you did not obtain the product/service from the business in relation to the transaction you have paid for, you can file an appeal.

I’ve been charged twice!

In cases where a transaction with the same date and amount is reflected on your card more than once, you can file an appeal.

The product was delivered faulty/damaged!

In cases where the delivered product is faulty, damaged, or the quality of the desired product and the delivered product do not match, you can file an appeal.

It’s the wrong amount!

In cases where the transaction amount is different from what it is supposed to be, you can file an appeal.

That’s not the way I paid!

In cases where the expense amount is debited to your Kuveyt Türk bank/credit card account even though you made a different kind of payment, you can file an appeal.

If your card shows a transaction that was not performed by yourself or by someone you authorized, you first need to call our call center on 444 0 123 for your security, and have them cancel your card.

In order to file an appeal with regards to a transaction performed with your card, an application must be submitted within the deadlines determined by the card companies. You need to submit your appeal to us as soon as possible.

Fill out a Card Expense Appeal Form and send it to us with your signature.

If the appealed transaction involves an additional card, you should write the additional card number in the relevant section of the Expense Appeal Form, and the form should be signed by the additional card owner.

Only one appeal reason can be selected on the Card Expense Appeal Form.

You need to provide the supporting information/documents requested in relation to the appeal reason you selected.

All appealed transactions need to be indicated with the “Name of Business”, “Transaction Amount”, and “Transaction date” in separate rows.

As the Card Expense Appeal Form you submit to us will be forwarded to the addressee banks, please make sure they are complete and legible.

You can get the Card Expense Appeal Form from the link below or from our nearest branch.

Card Expense Appeal Form

The Card Expense Appeal Form must be filled out in compliance with the aforementioned rules and sent to harcamaitirazi@kuveytturk.com.tr indicated on the bottom of the form.

Note: Your appeal will be processed as per the provisions of Bank and Credit Cards Law No. 5464, as well as international banking and credit card regulations, and will undergo an assessment that may last up to 45 days. Within that period, in the event that it is found appropriate as a result of the preliminary examination conducted by our bank, our bank will temporarily register the appealed expense(s) to your credit card account. If your appeal is not finalized in your favor, the relevant transaction amount(s) will be re-debited from your credit card account. Bank cards (ATM/checking account card) do not have a temporary receivable application. If the appeal period is finalized in your favor, your account will be credited with the amount.