If you see a transaction that you cannot recall or you think that was performed without your knowledge in your account activity for your credit card/ATM card, follow the steps below.

The business names on signboards and the names of these businesses reflected in your account activities may not be the same. First, try to remember any payments of a similar amount that you made on that date.

For cash withdrawals from different ATMs, the relevant amount is reflected in your account activities along with commission fees (1% of transaction cost +0.91 TRY). Try remembering the cash withdrawal transaction according to this explanation.

If you still cannot remember the transaction despite these details, you can contact our call center on 444 0 123.

Under what circumstances can I file an appeal?

What should I pay attention to while filing an appeal?

Where can I get hold of the Card Expense Appeal Form?