If your card shows a transaction that was not performed by yourself or by someone you authorized, you first need to call our call center on 444 0 123 for your security, and have them cancel your card.
In order to file an appeal with regards to a transaction performed with your card, an application must be submitted within the deadlines determined by the card companies. You need to submit your appeal to us as soon as possible.
Fill out a Card Expense Appeal Form and send it to us with your signature.
If the appealed transaction involves an additional card, you should write the additional card number in the relevant section of the Expense Appeal Form, and the form should be signed by the additional card owner.
Only one appeal reason can be selected on the Card Expense Appeal Form.
You need to provide the supporting information/documents requested in relation to the appeal reason you selected.
All appealed transactions need to be indicated with the “Name of Business”, “Transaction Amount”, and “Transaction date” in separate rows.
As the Card Expense Appeal Form you submit to us will be forwarded to the addressee banks, please make sure they are complete and legible.