I want to use Internet banking, how can I use it and what is my username?
Our personal banking customers can call Kuveyt Türk Call Center at 444 0 123 and get their Online Banking and Mobile Branch passwords. The customer number is the username. The password and customer number are sufficient to login. If our corporate customers are going to get their Internet banking password for the first time, they can do so from our branches. The username is set at the branch.
How do I login to Online Banking for the first time?
You can login from the Online Banking menu at the top right corner on the www.kuveytturk.com page, by selecting Personal or Corporate banking. Personal banking customers may use Online Banking by entering their customer number and password, while corporate customers can do so by additionally entering their username.
Can the ATM PIN, Online Banking and Mobile Branch passwords be identical, and how many characters should they consist of?
The ATM PIN must consist of four digits, and the Mobile and Online passwords must consist of eight digits. The Online and Mobile Branch passwords are the same.
How can I change my Online Banking password?
You can change your password from the Change Password section under the Settings menu on the Online Banking page. If you do not remember your password, you can change your password by calling Kuveyt Türk Call Center at 444 0 123.
What is the secret word?
It is a 6-character word formed for security at first login to the Online Branch. It is a security process that requires two characters only during a transaction at the Online and Mobile Branch.
Why is a secret word created?
Your secret word is requested for the security of your account details when making money transfers.
How can I delete my secret word?
You can delete your secret word from the Change Secret Word section under the Settings menu on the Online Banking page.
I want to change my primary telephone number for Online Banking transactions. How can I do this?
If you have two numbers saved in your details, you will need to visit your branch to change your primary number. If you are overseas, you can request the change by calling your branch.
How are foreign exchange transactions and money transfers made?
You can make your buying and selling transactions from the Foreign Currency/Precious Metals menu on the Online Banking Page. You can make your transfer and EFT transactions from the Money Transfer menu. However, you must know the recipient’s IBAN or account number.
How are accounts opened?
You can open any type of new account you want from the Open Account section under the My Accounts menu on the Online Banking page.
Why is there a filter on the My Accounts menu on the Online Banking Page?
A filter is applied to prevent too much information about your accounts from being viewed.
Can I make online money transfers in Dollars, Euros or Turkish Lira?
Yes, you can do make transfers through our Online Branch. For Turkish Lira: All transactions can be done by going to the Money Transfers section from the All Transactions menu, and selecting the To Account or to IBAN options. For Foreign Currency: All transactions can be done by going to the Money Transfers section from the All Transactions menu, and selecting the To Account (Swift) or to IBAN (Swift) options. However, our Syrian customers can make money transfers only within Turkey and only in Turkish Lira.
How much money can I send to another account from the Online Branch?
There is a standard limit for all accounts; however, if this limit is insufficient, you can visit your branch and request a limit increase.
How can I pay my bills?
You can pay your bills through our Online Branch. You can pay your bills with our partner institutions from the Pay Bills section under Payments in the All Transactions menu.
Can I make an automatic payment request?
Yes, you can make an automatic payment request from our Online Branch. You can create an automatic payment request from the New Request section under Payments in the All Transactions menu.
I want to transfer funds overseas. What do I need to do?
You can transfer funds overseas from the Foreign Currency Transfer section under the Money Transfers menu on the Online Banking Page.
I am sending Dollars from the Mobile Branch, why is it not going to the recipient?
You cannot make Swift transactions from the Mobile Branch, but EFT transactions can be made between Kuveyt Türk accounts.
Is there a fee for online banking transfers for foreign currency transactions such as Dollars or Euro?
A commission fee is applied for transfers in foreign currency transactions from Kuveyt Türk Participation Bank to another bank or account or to Kuveyt Türk account.
What transactions can I make with identified recipients?
You can make your money transfers a lot easier with your identified recipients.
I have a joint account, why can’t I see my account activities using Online Banking?
You can access your joint account by logging into the Online Branch from your personal banking account.