Check these frequently asked questions for more information about Kuveyt Türk Mobile! 

Who can use Kuveyt Türk Mobile?

All individual and corporate customers can use Kuveyt Türk Mobile with a phone with an operating system above iOS 10.0 or Android 5.0 and a Single Password.

How can I download Kuveyt Türk Mobile?

You can send MOBIL in an SMS message to 2828 and receive a link to download the app.

If you have an iOS phone, you can download Kuveyt Türk Mobile for free through the App Store.

You can visit the Google Play Store to download the app for free on your Android phone.

Huawei users can use the App Gallery to download Kuveyt Türk Mobile.

How can I use Kuveyt Türk Mobile after downloading?

After installing the app, you shall verify your identity with an SMS message. You can make subsequent logins with the Single Password you will set during verification.

How can I set my Single Password?

You can get the Single Password valid in all our digital channels through the Instant Password/Forgot Password menu in Kuveyt Türk Mobile and Internet Branch. All you need to set a new password is your card information.

You can also contact Kuveyt Türk Customer Contact Center on 444 0 123.

Corporate customers must make their first Single Password transactions at Kuveyt Türk branches.

What is a username?

Username is the name given to the executives of corporate customers.

How can I reactivate Kuveyt Türk Mobile when I change my mobile phone?

When you change your mobile phone, you must download Kuveyt Türk Mobile and activate it again. Please click here for detailed information about activation steps.

What should I do if I forgot my password?

You can reset your password through the Password/Forgot Password menu in Kuveyt Türk Mobile and Internet Branch. The menu will ask for your card details.
Alternatively, you can contact Kuveyt Türk Customer Contact Center on 444 0 123 and set a new password after the necessary security verifications.

Is Kuveyt Türk Mobile secure for banking transactions?

Kuveyt Türk Mobile uses the Mobile Authentication system, a new-generation security solution developed by our bank. Please click here for detailed information about Mobile Security.

Do I need to pay a fee to my GSM operator when I use Kuveyt Türk Mobile?

Your operator will charge you at your current tariff for the data you use on Kuveyt Türk Mobile.

What permissions does Kuveyt Türk Mobile request?

Kuveyt Türk Mobile requests the following permissions:

  • Contacts (Phone Book): Required to easily add phone numbers for menus that require them, like the GSM TRY Top-Up screen.
  • Location: Required for displaying the nearest Kuveyt Türk branches, ATMs, and map directions.
  • SMS Access: Required to input verification codes from SMS messages automatically. (Only for Android-based phones)
  • Calls: Required to call in-app phone numbers with a single tap.
  • Camera, Gallery, and Other Files: Required to perform procedures that require taking photos and adding images or documents.
  • Wireless Communication (Wi-Fi) Information: Required to alert you when your phone is not connected to the internet.
  • Device ID and Call Information: Required to identify the device to avoid security risks.
  • Other: Required to allow the app to run in the background, view network connections, add an app shortcut, read Google service configuration, full authorization to use the internet, and vibration control.

How can I unblock my SIM if it's blocked?

The SIM card is blocked when any situation that requires physical replacement occurs.

However, you need an active SIM card to access Kuveyt Türk Mobile and Internet Branch and to make 3D Secure transactions with our bank's credit cards.

You can unblock your SIM card via Kuveyt Türk Mobile or Internet Branch.