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Taking password with Interactive Voice Response System
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Taking password with Interactive Voice Response System
General Features
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List of Transactions
Interactive Voice Response System
Information Security
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If you want to receive, change or unlock a password with the Voice Response System, you can proceed without connecting to the customer representative
ATM Card Password Transactions
Once you have called
444 0 123
and dial
1
, you can reach the ATM Card Password Operations menu by pressing
1
. In this menu:
* Dial
1
to get your ATM card password.
You can set your ATM card password with a Single Password or a Temporary Card Password. To create your temporary password if you do not have a single password:
From your mobile phone registered in our bank;
You can type "SIFRE", leave a space, type the last 6 digits of your card, leave a space, type the CVV code located on the back of your card, and send an SMS to 2848.
After sending the SMS, your 6-digit temporary card password is sent to you, and it is valid for 36 hours, afterwards you can complete your card password receiving processes by calling 444 0 123.
* Dial
2
to change your ATM card password.
In this menu, you can create your new password by typing your existing ATM card password.
Credit Card Password Transactions
Once you have called
444 0 123
and dial
1,
you can reach the Credit Card Password Transactions menu by pressing
2
. In this menu:
*Dial
1
to get your credit card password
You can set your credit card password with a Single Password or a Temporary Card Password. To create your temporary password if you do not have a single password:
From your mobile phone registered in our bank;
You can type "SIFRE", leave a space, type the last 6 digits of your card, leave a space, type the CVV code located on the back of your card, and send an SMS to 2848.
After sending the SMS, your 6-digit temporary card password is sent to you, and it is valid for 36 hours, afterwards you can complete your card password receiving processes by calling 444 0 123.
* Dial
2
to change your credit card password.
In this menu, you can create your new password by typing your existing credit card password.
Single Password Transactions
After calling
444 0 123 / 0850 251 0 123:
To get your single password, press 1;
In this menu, you can complete the single password receiving processes with your bank card number and card password. If you do not have an active card, you can set your single password by visiting our nearest branch.
To change your single password, press 2;
In this menu, you can set your new password by typing your only existing password.
To deactivate your single password lock, press 3;
In this menu, you can perform your single password lock deactivation processes.
Installing for Mobile Branch
After calling
444 0 123 / 0850 251 0 123,
by pressing 1.3.5.1. menus; you can access the Mobile Branch Installation menu. From this menu, you can send the download link of our mobile application to your mobile phone.
SMS Block Unlocking
After calling
444 0 123 / 0850 251 0 123,
by pressing 1.3.4. menus; you can access the Mobile Branch Installation menu. In this menu, you can perform SMS blocking processes with your card number and card password defined for your individual account belonging to our bank.
If you do not have a card belonging to our bank, you can remove your SMS block by visiting our nearest branch.
Retail
Accounts
Financing
Cards
Insurance & Pensions
Payments & Services
Investment
Gold Banking
Private Banking
Accessible Banking
Expat Banking
SME
Financing Products
Commercial Cards and POS
Foreign Trade
Cash Management
Insurance and Pensions
Investment Services
Commercial
Financing Products
Foreign Trade
Cash Management
Insurance and Pensions
Investment Services
Project Financing
About Us
International
Investor Relations
Digital Banking
Product & Service Fees
Türkçe
العربية