Innovative and leading participation bank in Türkiye, Kuveyt Türk launches the service of becoming a customer and opening an account remotely via video call as of May 1. Carrying the convenience of being a customer to the distance of the phone, the bank offers to customers an easy and fast mobile banking experience remotely, without a mask, cost.
Providing services in the field of participation finance to its customers with its 437 branches throughout Türkiye, Kuveyt Türk starts the era of becoming a remote customer via video calls with the legal regulation expected to come into force on May 1, 2021. Those who want to become Kuveyt Türk customers can become customers remotely via video call without going to the branch in the new era. It will be sufficient for Turkish citizens over the age of 18 who reside in Türkiye to have their new type of identity cards with them while becoming customers via remote communication. Being a remote customer can be done from smartphones with NFC service. In the process of becoming a remote customer for which a wet signature is not requested, a current account will automatically be opened and a Kuveyt Türk Sağlam Nakit Card will be sent to the declared address. After the account is opened, customers will be able to start enjoying the advantages of Kuveyt Turk Mobile.
"We bring the convenience of being a customer to phone range"
Kuveyt Türk's Vice President of Retail Banking, Mehmet Oral said “With the increase in digitalization, customers' expectations for financial transactions have also changed. Customers now want to do whatever and wherever they want, in the safest and fastest way possible. While doing all these, customers demand solutions that can remotely perform their banking transactions in a remote, inexpensive, easy and smart way. In order to best meet these expectations of our customers, we will initiate the practice of becoming a customer and opening an account by video call via Kuveyt Turk Mobile, with the legal regulation expected to take effect on May 1. With this new service, which we call the method of being a customer without a mask, remotely and easy, we bring the convenience of being a Kuveyt Türk customer within a few minutes, just a phone call away. We aim to provide a smooth digital experience to our customers, who will be able to use all the advantages of Kuveyt Turk Mobile following the remote account opening. We will continue to develop Kuveyt Turk Mobile by adding new features.”