Customer is Satisfied We are Satisfied

Our bank knows very well that service quality shall increase with customer satisfaction.

Therefore, our “Customer Satisfaction Center” renders service so that you, our valuable clients, express your requests, suggestions and complaints and find a permanent solution to your notifications.

Your opinions, suggestions and complaints are of high importance for our bank. You may convey your requests to the “Customer Satisfaction Center” by calling “444 3 123 / 0850 251 3 123”, by sending an e-mail to, by faxing “0212 355 8777”, or on our internet branch

Our objective is to do our best for satisfying you, our valuable clients, and to offer all services at maximum level.