About Usage

How can I log on to the Mobile Branch?

Once you activate the Mobile Branch, you can login by entering first your PIN information and then your Internet Branch password and customer number.

How shall I determine the password that I shall use for login?

The password you shall use is the password you use on the Internet Branch.

What is the user name?

The user name is the name given to the representatives of corporate customers.

I have forgotten my password. What should I do?

In the event you forget your password, you should get in contact with our Call Center or branches and determine a new password.

I have forgotten my PIN code. What should I do?

In the event you forget your PIN code, you can not log on to the application. In this case, you should perform a re-activation. You can easily generate an activation code by using the Kuveyt Turk Internet Branch.

My PIN code has been blocked. What should I do?

In the event your PIN code is blocked, you can not log on to the application. In this case, you should perform a re-activation.

I want to change my PIN code. What should I do?

In order to change PIN code, there is a “Changing PIN” option on the PIN page.